Zenprise Mobile Manager
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Zenprise is a Multi-award winning solution
"Customers rely on the BlackBerry solution to enhance corporate productivity outside of the office. Solutions from companies like Zenprise can help our enterprise customers maintain service levels in a cost effective and predictable manner as their BlackBerry deployments quickly grow.”
Jeff McDowell, Vice President, Global Alliances, Research In Motion.
“Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities. They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft recognizes Zenprise as a Gold Certified Partner for demonstrating its expertise providing customer satisfaction using Microsoft products and technology.”
Allison Watson, Corporate Vice President of the Worldwide Partner Sales and Marketing Group, Microsoft Corp
End-to-end coverage of the Mobile Service
Including Exchange servers, BlackBerry servers, BES SQL database, networks, wireless carriers, and devices. In addition to monitoring and reporting on the availability of all services and components, Zenprise Mobile Manager looks at system configurations (such as Exchange and BES configurations), performance (such as server CPU utilization), connectivity (MAPI, SRP, BES database), calendar synchronization, and much, much more. Zenprise essentially finds any issue that impacts a user’s ability to utilize their device.
Zenprise Mobile Manager utilizes ZenPro™ automation technology to examine issues across the mobile service, intelligently monitoring and troubleshooting your system to boil down symptoms into actionable root causes. Detailed step-by step resolution plans customized for your environment are presented to quickly resolve the issue and ensure continuity of service to your end users.
Zenprise Mobile Manager: Key Components
The Zenprise Mobile Manager is comprised of the following three components:
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Service Manager
– Service Manager automatically monitors & troubleshoots mobile performance & availability problems that impact service to your end users. -
Best Practice Manager
– Best Practice Manager analyzes various configurations to determine whether your configurations match vendor specifications and best practices. -
Capacity Manager
– Capacity Manager profiles performance of users, applications (BES, Exchange, Active Directory, etc), and the operating system to help you understand capacity and plan for growth, or help with server consolidation.
Automation is essential to the effective management of the mobile service. Zenprise Mobile Manager goes beyond monitoring and symptom reporting. It utilizes a patent-pending technology ZenPro™ to drive automation. ZenPro™ translates traditional IT support documents (e.g., vendor knowledge base articles, internally created support documentation, knowledge from community forums) into detailed step-by-step process work flows. Each step in the work flow represents a diagnostic task to perform. ZenPro™ automates each work flow, creating automated diagnostic tasks to investigate mobile user & infrastructure issues. ZenPro™ then provides detailed resolution instructions on how to fix detected issues.