Zenprise For Blackberry
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Zenprise is a Multi-award winning solution
"Customers rely on the BlackBerry solution to enhance corporate productivity outside of the office. Solutions from companies like Zenprise can help our enterprise customers maintain service levels in a cost effective and predictable manner as their BlackBerry deployments quickly grow.”
Jeff McDowell, Vice President, Global Alliances, Research In Motion.
“Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities. They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft recognizes Zenprise as a Gold Certified Partner for demonstrating its expertise providing customer satisfaction using Microsoft products and technology.”
Allison Watson, Corporate Vice President of the Worldwide Partner Sales and Marketing Group, Microsoft Corp
Zenprise looks at the overall health of your entire BlackBerry infrastructure.
Monitor RIM SRP: Proactively detects availability of the RIM network. Can correlate pending messages, mail delivery delays, synchronization problems to overall SRP availability issues.
Monitor Carrier Network: Identifies outages across carrier network that impact BlackBerry users.
Monitor BlackBerry Device: Determines overall availability of BlackBerry device. Introspects device for OS, PIN, IMEI, policies, flash size, and password enablement.
Monitor BlackBerry Enterprise Server: Identifies availability of critical services, including: BlackBerry Controller, and BlackBerry Dispatcher. Proactively detects hung MAPI threads plus critical errors in BES application log files. Measures pending messages, messages sent, messages received, filtered messages, expired messages, message latency, sync times, bytes sent to device, bytes received from device, failed MDS connections, disk queue length, available memory, TCP connection failures, TCP connection resets, and countless other performance metrics.
Monitor Exchange: Determines overall health of Exchange mail store as well as availability of critical services including: Information Store Service, and System Attendant. Automatically runs mailflow tests to determine availability and performance of mail within a routing group, across a routing group, and out to the Internet.
Monitor Active Directory: Monitors availability and performance of Global Catalogue servers and Domain Controllers. Identifies any configuration problems with service accounts, permissions, etc.
Monitor DNS: Ensures that name resolution is working correctly. Will validate resolution to SRP network and ensure overall DNS integrity (i.e. all MX records exists, proper use of CNAMES, A records, zones, etc.).
Monitor LAN/WAN Network: Runs real time tests like traceroutes, pings, telnets to ensure network availability.
