Zenprise Best Practice Manager
Zenprise is a Multi-award winning solution
"Customers rely on the BlackBerry solution to enhance corporate productivity outside of the office. Solutions from companies like Zenprise can help our enterprise customers maintain service levels in a cost effective and predictable manner as their BlackBerry deployments quickly grow.”
Jeff McDowell, Vice President, Global Alliances, Research In Motion.
“Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities. They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft recognizes Zenprise as a Gold Certified Partner for demonstrating its expertise providing customer satisfaction using Microsoft products and technology.”
Allison Watson, Corporate Vice President of the Worldwide Partner Sales and Marketing Group, Microsoft Corp
End-to-end coverage of the Mobile Service
The Best Practice Manager module pro-actively identifies configuration issues impacting the mobile service. Configuration errors often occur well after the initial set up of the mobile server. For example migrating users to a new BES or ActiveSync server, deploying devices for new employees, even upgrading to a new version of BES or Exchange can all result in inadvertent configuration errors. Zenprise monitors critical configurations and notifies the administrator of variations from vendor best practices. Administrators are provided with detailed step by step resolution instructions on which hot-fixes, service packs, configuration changes they need to apply. These solutions allow IT to pro-actively improve the performance, availability, & security of the mobile infrastructure.
Finding Problems: User Configurations
The Best Practice Manager module detects a broad array of BES, ActiveSync, Exchange, and device configuration problems that ultimately impacts a user’s availability or performance. For example, administrators receive notifications when the same user is on multiple BES servers (problem that can cause synchronization issues), or when users are de-provisioned from Exchange servers but still have mailboxes on BES (can cause performance issues on BES). The Best Practice Manager module will even detect when BlackBerry smartphone provisioning problems results in identical PIN entries for different users.
Finding Problems: Infastructure Problems
Staying current on newly released hot-fixes or service packs can be challenging. The Best Practice Manager module pro-actively recommends vendor patches to apply to the mobile infrastructure. For example, Zenprise might notice memory leak issues on the Domain Controller that ultimately impact calendar synchronization for certain ActiveSync or BlackBerry users. The Best Practice Manager module recommends applying a known Microsoft hotfix for this specific Domain Controller issue. Other examples include immediate notifications for any suboptimal BES or ActiveSync registry configurations, BES admin permission issues, SQL permission issues to name just a few.
