Mobisoft Corporation | SMS Solutions.
Unite
Unite is Mobisoft Corporation's SMS Mobile Business Solutions product offering. It enables organisations to mobilise their customer communications, business processes and customer relationship management (CRM) to significantly reduce costs while improving and enhancing customer experiences.
Businesses can create, execute and track mobile CRM campaigns to communicate more effectively and conveniently with their customers via mobile messaging (SMS & MMS), email, voice, WAP push, QR codes and Bluetooth.
Traditional forms of customer contact can be costly or deliver low response rates. Unite delivers a cost effective CRM solution that can significantly increase customer satisfaction and reduce customer contact strategy costs.
Countless case studies have shown a 30% reduction in communication costs and a return on investment within just one month by deploying Mobisoft Corporation's mobile CRM solution, yet at a fraction of the traditional customer contact costs. Unite provides businesses with full flexibility in order to customise their CRM activity to their individual requirements by selecting the appropriate mobile CRM modules available within Unite.
Modules Available Within Unite:
Campaign Manager
Allows organisations to create and send personalised communications via text (SMS), multimedia messaging (MMS), voice (IVR), WAP push and email from one source to audiences ranging from hundreds to millions. Typically businesses utilise the mobile CRM campaign manager to mobilise communications previously sent via post or requiring an employee to make a phone call, significantly reducing operating costs.
Mobile Messaging Manager
Allows clients to create, schedule and execute one-way or interactive SMS campaigns in minutes that provide requested information or streamline communications. Message types can include text alerts, reminders, auto responses, text to Internet site, surveys and more.
Mobile Customer Service
Promotes a cost effective method of improving customer satisfaction, generating customer loyalty and enhancing customer retention.
Mobile Internal Communications
Mobile CRM can also be used to improve internal communications and can increase businesses internal efficiencies by allowing organisations to communicate with their own employees via mobile.
Mobile Site Builder
Allows companies to create their own professional mobile websites in minutes, ensuring a proper customer experience is extended to mobile.
Customer Insight & Analytics
Sophisticated reporting tools provide comprehensive reporting and return on investment analysis.
Mobile Market Research
To gain further customer insight, Unite offers a module which allows comprehensive surveys and market research to be conducted through mobile phones.
Response Driven CRM
Ensure your call-to-action is the most convenient for consumers to achieve optimum response rates.
Interactive Services
Offer customers value-added services such as downloadable videos or pictures to generate customer loyalty.
Unite has the power to significantly improve companies’ relationships with customers, allowing businesses to confirm, inform, remind, sell or promote 24:7, and has been proven to significantly reduce costs via enhancing and automating customer service and CRM processes.